Guest Policies

The following is a list of general guest policies that will be enforced. These policies will be upheld regardless of the type of event. Any change to these policies must be cleared through the Center General Manager.

Each guest (including children two years and older) entering the Center for any type of ticketed event must have a ticket or the proper event credentials. Guests who experience a problem with their tickets (i.e., lost or stolen tickets, etc.) should be directed to the Box Office.

Guests entering the Center for an event must enter through the main gate or the VIP entrance, where a visual inspection may be conducted. Media personnel must enter through a designated press entrance.

Guests may not bring into the Center any bottles, cans, coolers, or alcoholic beverages. Weapons of any kind (knives, guns, clubs, etc.); or any objects that may be used as weapons are strictly prohibited from being brought into the Center. Anyone found carrying alcoholic beverages, a weapon or an item that may be used as a weapon should be brought to the immediate attention of a manager or uniformed officer.

Loitering in or near the Center Box Office lobby is prohibited. Only those persons with the intent to attend the event or buy tickets to an event may stand in the lobby.

Ticket resale or attempted resale at a price more than five dollars ($5.00) above the price appearing on the face of the ticket (scalping) is a violation of state law. Reselling of tickets on Center property is forbidden.

All guests must wear footwear.

Everyone must sit/stand in the location that matches the seat, section, row and number that is on their ticket.

Only one person is allowed to occupy a chair at a time, except for children under 2.

Standing on chairs, sitting on seat backs, and placing feet on chair backs is prohibited.

Standing in the aisles, accessible platforms, vomitories or other restricted areas while an event is in progress is prohibited.

Only guests 21 years of age or older may purchase and consume alcoholic beverages in the Center.

Guests may not sell any type of food, candy, beverages, tobacco product, souvenirs, toys, or programs in or on the Center property. Only concessionaires contracted by or through Chartwells may sell food in and on the Center property. Each employee doing so must wear the proper identification while selling.

Any guest caught defacing, damaging, or destroying Center property or grounds will be brought to the immediate attention of an Event Staff Supervisor, manager or law enforcement official.

Guests may not bring into the Center any item that may be used to interfere or disrupt the event (I.E. noise makers, obscene or offensive signs, laser lights, etc.).
  • The Bank of Kentucky Center is a smoke-free facility
  • No coolers, bottles, cans or containers allowed.
  • No outside food or beverage.
  • No horns, whistles, noisemakers, banners or laser pens.
  • No video cameras or recording devices.
  • No illegal substances.
  • No weapons or other threatening objects.
  • No re-entry upon exit.
  • No bags, backpacks or boxes allowed into the facility.
General Guest Policies at the Bank of Kentucky Center can be adjusted at any time under the direction of Management.
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